Help & FAQ
Updated 15 November 2026
Opening the grown-ups area
Press and hold the Parent tab (bottom right) for 2 seconds, until the ring fills. Then tap the three numbers in the order they are written in words, for example "seven, two, nine".
A quick tap only shows a reminder, so little fingers can't get in by accident. The area locks again after 5 minutes, or when the app goes to the background.
The daily adventure
Every day Ollie the owl picks a letter of the day. Your child meets the letter, traces it, then pops balloons with it. Finishing earns a star and a stamp on the week's calendar.
There are no streaks: a missed day is simply empty, and nothing is ever taken away. Free families get letters of the day from the 8 free letters; Premium uses all 26.
Stars and stickers
Stars come from tracing letters, finishing games, spelling words and daily adventures. Every star adds the next sticker to the sticker book. Stars can never be bought, and stickers stay in the book even if Premium ends.
Premium families get a new themed sticker album every month.
What Premium includes
- All 26 letters to learn, trace, spell and play
- All 21 Word Builder words
- Every sticker album, plus a new album each month
- Daily adventures with all 26 letters
- Bigger memory boards (6 and 8 pairs)
Buying, trials and restoring
Open the grown-ups area, then tap "See Premium". Choose a yearly or monthly plan (or a lifetime unlock, if offered); the price, billing period and any free trial are shown before you buy, and Google Play asks you to confirm.
Reinstalled the app or got a new phone? Sign in to the Play Store with the same Google account, open the grown-ups area, tap "See Premium", then "Restore purchase".
Paid with UPI or waiting for Family Link approval? Premium unlocks by itself as soon as Google Play confirms the payment.
Cancelling a subscription
Open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → ABC Kids → Cancel subscription. Premium stays on until the end of the period you have paid for. Uninstalling the app does not cancel a subscription.
For a refund, use Google Play's refund request (https://support.google.com/googleplay/answer/2479637), and write to us if we can help.
No sound or no voice
- Check the phone's media volume, and that Voice is on in the grown-ups area under Sound.
- ABC Kids speaks with the phone's own text-to-speech. If letters aren't spoken, open the phone's Settings, search for "Text-to-speech", choose Speech Services by Google, and install the English voice data so it also works offline.
Progress, privacy and starting over
Progress, stars, stickers and settings are saved only on this device. Nothing is sent to us, and there is no account.
To start over, open the grown-ups area: "Clear progress" removes stars, stickers and activity; "Reset app" removes everything and shows first-time setup again. Neither affects a Premium purchase.
Because progress stays on the device, it does not move to a new phone. Premium does, with "Restore purchase".
Making it easier or harder
In the grown-ups area: choose 2, 3 or 4 answers in quizzes and the size of the memory board, turn lowercase letters on or off, and reduce motion or turn off celebrations. The age set during first-time setup picks gentle starting values, and younger children get a wider tracing path.
Still need help?
Write to arbpra@tripleatech.in. We read every message and usually reply within 2 working days. Telling us your phone model and what you tapped helps us help you faster.